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4 Sixes FAQ — All Your Questions Answered

From opening an account to making withdrawals, bonuses to betting rules — find detailed answers to all your questions in one place.

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Help by Category

How can we help you?

The 4 Sixes FAQ is organized by topic — go to the right category based on what you need.

Account & Registration

Find answers to all your questions about creating a new account on 4 Sixes, KYC verification, password reset, and profile updates.

Deposits & Withdrawals

Learn how to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer, including minimum and maximum limits and processing times.

Bonuses & Promotions

Welcome bonus, reload offers, cashback, and loyalty points — everything you need to know about how to get them and how to use them.

Betting Rules & Markets

Learn about bet types, odds calculation, live betting, and bet cancellation policies for cricket, football, kabaddi, and more.

Security & Privacy

Two-step verification, account security, personal data privacy, and how to report suspicious activity.

Customer Support

Everything you need to know about reaching support via live chat, email, or phone — including response times and how to file a complaint.

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Account & Registration

Account Questions

Opening a new account on 4 Sixes is quick and easy. On the registration page and enter your mobile number or email address, password, and basic personal details. Verify a one-time OTP and your account will be activated instantly. The entire process takes just 3–5 minutes.

To register, you'll need your full name, mobile number or email address, date of birth, and a strong password. You must be at least 18 years old. You may also need your National ID or passport details for KYC verification at a later stage.

No. Under 4 Sixes policy, each person is permitted only one account. Attempting to open multiple accounts may result in permanent suspension of all accounts and forfeiture of any funds held.

On the login page Click the "Forgot Password?" button. Enter your registered email or mobile number and a reset OTP will be sent to you. Use it to set a new password. If you run into any issues, contact us at support@4sixes.net.

KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, or once you exceed a certain threshold, you will need to submit a photo of your national ID or passport. This protects your account from fraud and is mandatory for compliance with licensing regulations.

Once KYC verification is complete, name changes are generally not permitted. To update your mobile number, contact the support team and have the necessary identity documents ready for verification.

Yes. As part of our responsible gaming policy, you can request to have your account temporarily or permanently closed at any time. Responsible Gaming Visit the page for full details or get in touch with support.

Start by checking your internet connection and making sure you're using the correct email and password. After five consecutive failed login attempts, your account will be locked for 30 minutes. If the problem continues, Help Center or contact us via Live Chat.
Deposits & Withdrawals

Payment-Related Questions

4 Sixes supports all major payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and local bank transfers. Every method offers fast and secure transactions.

The minimum deposit is ৳500, and the maximum varies by payment method. Mobile banking typically allows up to ৳30,000 per transaction, while bank transfers may allow higher amounts. Check the payments page for specific limits.

Deposits via bKash, Nagad, and Rocket are typically instant — appearing in your account within 5 minutes. Bank transfers may take 1–3 business days. If an unusually long time has passed, contact support with your payment receipt.

Withdrawals are typically processed within 1–24 hours of your request. If your KYC verification is not yet complete, your first withdrawal may take longer. Minor delays can occur on weekends or public holidays.

4 Sixes does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees. For withdrawals below a certain amount, a small processing fee may apply — see the Payments page for details.

For security reasons, withdrawals are generally recommended through the same method used for the original deposit. If you need to withdraw via a different method, contact the support team first — they can arrange an alternative once verification is complete.

First, check your mobile banking app to confirm whether the transaction went through. If the amount was deducted but hasn't appeared in your balance, contact support with the transaction ID and a screenshot. This is usually resolved within 24 hours.

The minimum withdrawal amount is ৳1,000. Bonus funds require wagering requirements to be met before withdrawal. The maximum daily withdrawal limit depends on your account verification level.
Bonuses & Promotions

Bonus-Related Questions

Open a new account, make your first deposit, and your welcome bonus will be credited automatically. For bonus amounts and terms Promotions page Check it out. To claim a bonus, you must deposit within the specified time window.

A wagering requirement is a condition that requires you to place a specified amount in bets before withdrawing bonus funds. For example, a 5x wagering requirement on a ৳1,000 bonus means you must bet ৳5,000 in total. Read each promotion's details for the specific terms.

Reload bonuses are generally offered on a weekly or monthly basis. Each reload bonus comes with its own terms and validity period. To see current offers, visit the Promotions page Visit.

Most bonuses can be used across all Sports Betting markets. However, some specific bonuses may be restricted to certain sports or events. The terms of each bonus will specify which bet types count towards the requirements.

A cashback bonus returns a portion of your net losses over a given period. For example, a 10% weekly cashback means you get back 10% of your net losses for that week. Cashback is typically credited to your account on Monday mornings.

Loyalty points are added automatically with every bet you place. Accumulated points can be redeemed for bonus balance, free bets, or special rewards. For full details on points and conversion rates, Promotions page to find it.
Betting Rules & Markets

Betting Questions

4 Sixes offers betting on over 30 sports, including cricket, football, kabaddi, tennis, basketball, and volleyball. Special markets are available for Bangladesh cricket team matches, the IPL, the Premier League, and major international tournaments.

Live betting lets you place bets in real time while a match is in progress. Odds update continuously, and new markets are added as the game unfolds. Bets page Browse live matches and place bets directly on your preferred events.

Once a bet is confirmed, it generally cannot be changed. However, in some cases the "Cash Out" feature allows you to settle a bet at a set amount before it concludes. This feature is not available across all markets.

If a match is cancelled or abandoned, your stake is generally refunded in full. However, if a specified number of overs or stages have been completed, the result may be deemed valid. Full rules On the Terms & Conditions page to find it.

The minimum bet is generally ৳50, while the maximum varies by market and event. High rollers can access special higher limits — for details High Roller page See.

An accumulator bet combines multiple selections, and if all of them win, you receive a multiplied payout based on the combined odds. If any single selection loses, the entire bet is lost. The potential for high rewards at high risk makes it popular among experienced bettors.

After logging in, go to the "My Account" section and select "Betting History" to view full details of all your bets. You can also filter by date, amount, odds, and result.
Security & Privacy

Security Questions

4 Sixes uses SSL encryption to keep all data secure. Your personal information and transaction details are never shared with any third party. Privacy Policy page Read more.

You can enable two-step verification under the "Security" section in your account settings. An OTP will be sent to your mobile each time you log in. We strongly recommend keeping this enabled, as it protects your account from unauthorized access.

Change your password immediately and notify the support team. Log out of all devices and enable 2FA. Reporting any suspicious activity as quickly as possible ensures a faster resolution.

4 Sixes is a licensed online betting platform operating in accordance with international regulatory guidelines. License details On our About page to find it.

Your personal data is used solely for account management, transaction processing, and service improvement. We never sell your information to third parties. Full policy Privacy Policy page Read it here.
Customer Support

Support Questions

Help Center Support is available via live chat, email, and phone. Live chat is active 24/7 and assistance is provided in Bengali.

Emails are typically answered within 2–6 hours. For urgent matters, use Live Chat for an instant response. Support email: support@4sixes.net

First Help Center to report the issue. If it remains unresolved, please fill out the formal complaint form. All complaints are reviewed within 72 business hours and you will be kept updated.

Yes, the 4 Sixes support team is fully equipped to assist you in Bengali. Our entire support system is built with Bangladeshi users in mind and operates in Bengali.

If you can't find the answer to your question here, reach out to our Help Center or start a Live Chat — we're always here to help.

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